| Purpose
of Agreement
This agreement describes the terms and conditions by
which NP Communications Limited shall provide certain
services to the client. It replaces any previous verbal
agreements between NP Communications Ltd. and other
parties.
Purpose of Agreement Under this agreement NP Communications
Ltd. provides Internet services, products and training
services to the client.
Pricing and Payment Terms
Quotes
NP Communications Ltd will supply the client with a
written quote of the expected cost of work prior to
commencement of work. This quote will be based on the
initial discussions of requirements and may alter as
a website; product or agreed project is developed. NP
Communications will inform the client if the cost is
likely to exceed the original quote before embarking
on any extra work
If training or website or any respective product is
likely to be developed over a period of time exceeding
two calendar months, it may be necessary to take an
initial deposit of 35% of the total quoted cost. This
will be discussed and agreed with the client before
work commences.
Payment Terms
All virtual server and domain costs are payable upfront.
Design and consultancy services are due within 15 days
of the date of invoice.
Termination and Collection
Accounts that are past due by more than 30 days are
subject to immediate termination. In these circumstances,
£100 reinstatement fee applies to reactivate the
service, in addition to full payment of the balance.
Newly designed web sites will not be published to the
client's own domain until full payment has been made
unless prior agreement has been reached between themselves
and NP Communications Limited.
Service Standards
- NP Communications Ltd will maintain client confidentiality
at all times.
- If a client agrees to have accepted the product
or the services, it will be regarded that they consider
the work acceptable.
- NP Communications Ltd will work as quickly as possible.
However, it is limited by the time taken to provide
information by the client or any other third party.
- If the client wishes to cease trading with NP Communications
Ltd, any work produced and paid for in full is the
property of the client.
- NP Communications Ltd, however, will not be responsible
for publishing to a new server. Should the client
also wish to make new server arrangements it will
give copies of any design work to the client in a
variety of formats. It will also allow the client
time to make new arrangements to prevent a website
being inaccessible during transfer of services.
- NP Communications Ltd will make every attempt to
keep the momentum going while work is developed. It
will not, however, take responsibility for chasing
clients when calls are not returned and will cease
work until clients are contactable. In some cases,
invoices may be sent out for work to date in these
circumstances.
- NP Communications Ltd regard the initial production
of samples and templates the first stage in the business
relationship. It welcomes telephone calls and offers
free basic advice.
- Minor updates to work (e.g. change of address or
occasional additional paragraph) will be carried out
free-of-charge. More substantial alterations will
be quoted for prior to commencement of work.
- Any photographs or documentation required will be
taken and arrangements made for development by NP
Communications. There will be no extra cost for this
service. However, no deduction will be made for documentation
which have been supplied by the client.
|
