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Outsourcing
Outsourcing, also known as Business Process Outsourcing
(BPO), has become the new buzzword for companies that
want to focus on their core operations. If you want
to reduce your costs and stay
competitive at the same
time, outsource your tasks to NPCOM.
Business Process Outsourcing (BPO), or simply outsourcing,
can be defined as the transfer of an organization's
entire non-core but critical business process/function
to an external vendor who uses an IT-based service
delivery. Whether you wish to concentrate on
your core competencies, improve efficiency, reduce
cost or improve
shareholders' value, outsourcing is for you.
Currently, two-third of the companies selectively
outsource some IT functions to outside service providers.
This is because Outsourcing is a proven strategic way
to reduce and control operating costs, improve
company’s
focus on the core, strategic operations and gain access
to world-class IT processes.
You can outsource your work to us in the following
areas:
- Accounting and taxation process
- Insurance claims processing
- Remote infrastructure management
- Knowledge process outsourcing
- Data digitization and processing (maps scanning
etc)
- Litigation works
- Help Desk management (technical & non-tech, voice & non-voice)
NPCOM’s state-of-the-art contact center operates
round-the-clock to service customers across the world.
We have the tools, technology, and most importantly,
the well-trained customer service professionals who
can customize solutions to suit your needs, and follow
a structured process to offer the customer a seamless
service.
Our professionals bring in years of experience to
the job and ensure that your day-to-day operations
and other important mission-critical applications are
run smoothly at a very cost-effective price.
Accounting and Taxation Process
Today, large and small firms, businesses as well as
individuals are getting into outsourcing of various
parts of their accounting, taxation, auditing work.
Because it is more affordable to let a dedicated group
of specialists do the work for you rather than having
your own in-house accounts manager, given the associated
costs of premises, employees, changes in legislation
etc.
NPCOM is supported by a team of CPAs and CAs who bring
in decades of collective experience in accounting and
taxation processing. We are armed with the resources
to cater to the domestic as well as international needs
in the fields of accountancy, taxation, auditing, business
development, crisis management etc.
We are second to none when it comes to meeting customer
expectations when they outsource their work to us.
At NPCOM, we thrive on developing business relationships
worldwide and provide the best we can.
Call us on 0845 330 9860 or e-mail at info@npcom.co.uk
to discuss the accounting and taxation jobs you can
outsource to us.
Insurance claims processing
For insurance companies, reducing the claims processing
expenses and improving the effectiveness of their claims
operations has become very important. In the insurance
business, retaining existing customers is much more
easier and less costly than attracting new ones.
Claims processing is one of the key metrics
by which insurers are measured in terms of customer
service. Hence, improving the efficiency of claims processing
directly translates into increased levels of customer
service, enabling insurance companies to more easily
retain existing customers.
NPCOM helps insurers transform their claims operations
by incorporating best of breed business practices.
We partner with insurers to develop optimized claims
management capabilities that are completely aligned
with their service efficiency, cost reduction and marketplace
competitiveness.
By optimizing insurance claim processing, insurers
can improve customer service, which results in greater
retention and higher profit margins. Other benefits
you can avail from our insurance claims processing
include:
· Enjoy additional savings by lowering the
cost of sales
·
Lower costs promote pricing flexibility
·
Focus more on the core business
·
Reduce their reliance on paper
·
Improve the process of capturing and storing claims
and extracting claim data
·
Improve the process of identifying missing information
on the claim
·
Respond quickly and more effectively to status inquires
and disputes
·
Handle the anomalies more efficiently with higher levels
of customer service
·
Achieve compliance with state, federal and industry
regulatory guidelines
·
Improve competitiveness and overall performance
Call us on 0845 330 9860 or e-mail at info@npcom.co.uk
to discuss how you can outsource your insurance claims
processing to us in a cost-efficient way.
Remote infrastructure management
Whether your goal is increased service levels,
improved end-user response time or reduced costs, you can achieve
these effectively with the remote infrastructure management
solutions offered by NPCOM.
Studies show that more than 85% of infrastructure
components can be managed from a central remote location.
The components that can be managed through remote infrastructure
management include servers, databases, networks,
security, applications and e-biz. By managing these components
from a remote location, you can cut down your
cost of infrastructure operations and management by
up to
60% while you gain access to expert ‘skill-on-tap’ on
a 24x7 basis.
Count on NPCOM to build an infrastructure that is
always available, always secure and always reliable.
Irrespective of your size, you can reply on our experience,
expertise and partnership to simplify your IT infrastructure
management.
NPCOM’S remote infrastructure management services
help you optimize your customer infrastructure performance,
availability and security.
We offer:
- Remote Server Monitoring and Management
- Remote Network Monitoring and Management
- Remote Security Services
- Remote Helpdesk Services etc.
Our remote infrastructure management solution goes
beyond 24x7 monitoring to include proactive problem
identification and resolution. Whether it is identifying
or automatically fixing potential problems before performance
is affected, our remote infrastructure management solution
will automatically carry out the pre-specified instructions
of the client to fix problems. Automating corrective
actions helps organizations reduce problem resolution
time and improve system availability.
Call us on 0845 330 9860 or e-mail at info@npcom.co.uk
if you have any queries on how you can benefit from
our remote infrastructure management solutions.
Knowledge Process Outsourcing
Knowledge Process Outsourcing (KPO) is becoming one
of the sought after interests of companies for their
business strategies and protection of intellectual
property rights. In the next 5-10 years, Knowledge
Process Outsourcing is expected to be the biggest trend
in the outsourcing marketplace.
KPO involves outsourcing for high-end knowledge work
that involves specialized domain expertise. This includes
research and work on intellectual property, equity
and finance, analytics, market research, data management
etc. Knowledge Process Outsourcing is not an extension
of BPO. While Knowledge Process Outsourcing is driven
by in-depth knowledge, experience and judgment, BPO
is more about size, volume and efficiency.
NPCOM offers Knowledge Process Outsourcing solutions
that deal with executing standardized processes, working
on higher-end services that require advanced analytical
and technical skills. We have the necessary infrastructure,
and a pool of highly skilled professionals to offer
top class KPO solutions that are within your reach.
Some of the areas with promising potential for Knowledge
Process Outsourcing include pharmaceuticals, biotechnology,
data search, integration and management services, financial
services, research and analytics, technology research,
computer-aided simulation and engineering design and
professional services such as business research and
legal services.
In KPO, we offer:
Database Services:
- Research Services
- Database Creation
- Abstraction Services
- Information Extraction Services
Research Services
- News abstraction
- Market research
- Desk and web research
- Company profile preparation
- Industry analysis and market analysis
- Primary and secondary research
Some of the KPO benefits you can avail from us include:
- Skilled professionals who hold professional
degrees in various subjects
- State-of-the-art infrastructure
- A variety of data formats and sources
- Creation of defensible intellectual property
- Strong domain expertise etc.
Data digitization and processing
In today’s fast-paced information age, the need
for accurate, timely, and cost effective, data collection
is very critical. NPCOM offers data digitization and
processing services that are surprisingly affordable.
A few years back, manual key-punching though the keyboard
was the only to input data. But things have changed
for better now.
NPCOM makes it possible to accurately and speedily
effect such database conversions using the latest technology.
We handle data digitization and processing very fast
with utmost importance to accuracy.
The traditional form of data processing comes with
its limitations. In order to provide effective and
efficient information to the clients the use of information
technology plays a major role. Our data processing
services cover up all major sectors such as banks,
insurance, telecom and government.
Whether it is data capture and digital imaging, digitisation
and conversion, forms based data capture, manual data
entry, full-text data capture, or optical character
recognition, NPCOM can be your one-stop destination
for your data digitization and processing needs. We
use high-quality/high volume production document
scanners that accurately capture and convert to digital image
format.
Given below are some of the projects we are capable
of handling:
- Text-based documents: printed or handwritten
including, memos, air waybills, surveys, reports,
instruction manuals, business cards, index cards,
product warranties
- Image based documents: photographs, property details,
charts, maps etc.
- Mixed-format documents: bank statements, credit
card statements, etc
- Numeric-based documents: financial statements,
payroll records, time sheets
- Forms based documents: surveys, questionnaires,
application forms of any kind (credit-cards,
loans, product registration,
etc.)
Image conversion including cropping, resolution
setting, clipping paths, color correction,
image correction
etc.
Redrawing from architectural or industrial
paper drawings to CAD formats
Legal document preparation and organization
etc.
Call us on 0845 330 9860 or e-mail at info@npcom.co.uk
if you are looking for any specific data
digitization and processing service, and we’ll
be glad to help you.
Litigation work for Law Firms
For law firms and attorneys, managing litigation related
documents could be an enormous task. As the business
of law firms and attorneys grow, paperwork goes on
piling up, demanding more time and attention. Your
staff may end up spending their valuable time searching
for documents. And hiring additional staff can be a
costly affair. Moreover, accidental losses such as
theft or fire could trigger great damage to your profits.
Loss or delay in accessing a critical document or a
piece of information is could even lead to defeat in
a lawsuit.
To overcome these problems, simply avail the outsourcing
services for law firms offered by NPCOM. Discover the
pleasant side of managing your litigation related documents
by outsourcing your litigation database management
and litigation services to us.
Some of the litigation
services we offer to law firms include:
- Organizing your legal documents by abstracting
key fields, after a page-by-page review
- Creating a convenient and searchable database
through Indexing
- Objective / Bibliographic Coding
done on standard fields such as Begin bates, End
bates, Document date,
title,
type etc
- Subjective / In-text Coding on specific fields
like Product name, Person name or Document Summary
- Document Scanning & Document Processing service
that includes scanning individual pages to create ‘images'
- Unitization is carried out to determine the boundaries
of these documents
- Logical document determination by inspecting individual
pages
Physical Determination where physical boundaries
are determined based on binding elements such
as clips
or stapler pins
- OCR for document conversion into
standard formats
- Secure storing of your valuable litigation database
e for easy online access and sharing etc.
We have the infrastructure and skilled professionals
who can manage voluminous paperwork efficiently and
deliver desired results.
Some of the outsourcing advantages we offer to law
firms, attorneys and practitioners include:
- Fabulous costs savings of up to over 60%
- 24x7 Customer Support
- Short turn-around time
- High Accuracy levels of 99.5% or more
- Online secure access & sharing of your data
- Advanced technology deployment and Security
- Confidentiality Agreements & NDAs with Clients & Employees
Call us on
0845 330 9860 or e-mail at info@npcom.co.uk
if you have any queries on the litigation services and
benefits when you outsource to us, and we’ll be
glad to help you.
Help Desk Management (technical & non-technical,
voice, and non-voice)
Help desk is a central point through which problems
or issues can be reported and managed. Today, help
desks have become a fundamental and core part of good
business service. A help desk is responsible for bringing
together multiple resources to address an issue.
Addressing the complex tricky issues, selecting the
right tools, and managing the help desk correctly can
be a daunting task. For effective management
of your help desk, and offering prompt, customer-friendly
technical & non-technical,
voice & non-voice support, count on NPCOM for the
right help desk management services that suit your
needs and fit your budget.
Help desk users can be external or internal, making
the function potentially critical in terms of both
the organization's smooth running, and the quality
of direct support offered to customers.
Today, more and more companies are outsourcing their
help desk management services. Whether you want to
outsource the help desk function individually or the
whole IT operation inclusive of the help desk, just
count on NPCOM. We understand that a poor help desk
service could adversely affect your business, and leave
no stone unturned to offer knowledgeable, customer-friendly,
prompt service.
We are supported by the state-of-the-art technologies
and infrastructure to handle any help desk task. Whether
you are looking for technical, non-technical, voice,
or non-voice based help desk services, we help you
get access to quality service that will not cost you
a fortune.
Call us on 0845 330 9860 or e-mail at info@npcom.co.uk
to learn more about various help desk management services
you can avail from us.
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